Cancellation & Refunds
Draft policy · Last updated October 25, 2026 · This is a plain-language draft and is not legal advice.
1. About this policy
This policy explains, in plain language, how changes and cancellations work for Live Oak Airport Taxi bookings.
2. Changing a booking
If your plans change, contact us as early as possible and we will do our best to update your pickup time, address or destination. Changes are subject to availability.
3. Cancelling a booking
To cancel, call or text us as early as you can. If you cancel at least 24 hours before your scheduled pickup time, any payment you have made will be refunded in full.
4. Refunds
Refunds go back to your original payment method. Cancellations made on the day of your ride are not refundable: a confirmed booking holds that place on the calendar, and by then there is not time to offer the spot to another rider.
5. No-shows and late cancellations
If you are not at the agreed pickup place and we cannot reach you, the booking is treated as a same-day cancellation and is not refundable. If something goes wrong on the day — a missed connection or a changed flight — call or text us as soon as you can and we will do our best to help. For airport pickups, we watch your flight and adjust to it.
6. Cancellations by us
In the rare event we cannot provide a booked trip, we will contact you as soon as possible and refund any payment you have made in full.
7. Contact
To change or cancel a booking, call or text (912) 373-2655 or email liveoakairporttaxi@gmail.com.